Delete your MadHopper account

You can delete your MadHopper account and its data at any time. Deletion is immediate and permanent.

In the app (fastest)

Open MadHopper and sign in.
Go to Settings → Account.
Tap Delete account and confirm.

Your account and data are removed right away — no waiting period, no reinstall needed.

By email

If you can’t sign in, email us from the address on your account at privacy@madhopper.app and ask us to delete your account. We’ll confirm and complete it, free of charge.

What gets deleted

Everything tied to your account: your trips, saved places, subscribed calendars, visas, unreviewed drafts, and your sign-in record. This can’t be undone.

What we keep, and for how long

Feedback you sent us stays, with your account no longer linked to it — it describes the app rather than you.
Accounting records for any purchases (the transaction, never your card details, which we never hold) are kept for as long as tax law requires.

If you subscribed through the App Store or Google Play, deleting your account does not cancel the subscription — manage or cancel that in the store. If you subscribed on the web, cancel it first from Settings → Subscription → Manage subscription (the billing portal): the in-app Delete button stays locked while a web subscription is still set to renew, because the portal can’t be reached once the account is gone. Full details are in our Privacy Policy.