Support
A question, something that didn't import, a bug — write to us at support@madhopper.app. We read every message and reply in English or Ukrainian.
Something didn't import
Share or forward it once more — a link, screenshot or booking email can fail on a busy moment. If it still doesn't land, email us the link or the file (or forward the booking email) and say what you expected to see. Bookings and visas the app found wait for your OK in the review list before they reach your trips.
Subscriptions and billing
- Bought in the iPhone app: manage or cancel in iPhone Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
- Bought in the Android app: manage or cancel in Google Play → Payments & subscriptions.
- Bought on the web: manage or cancel on your Subscription page (sign in first).
- New phone or reinstalled the app? Use Restore purchases on the upgrade screen.
Prices and what Pro includes are on the pricing page.
Your account and data
- Delete your account any time in the app (Settings → Account) — here's what is removed.
- A copy of your data, or any other privacy request: privacy@madhopper.app.
- Read our Privacy Policy and Terms.
Ideas and bug reports
In the app, open the menu and choose Feedback — you can attach a screenshot. Or just email support@madhopper.app.